Shipping policy

Shipping Policy 

Thank you for shopping at Pimalu for your little one's clothing and bedding. This policy explains how and when your order will be processed, shipped, and delivered. By placing an order, you agree to the terms below. 

Order processing time 

All orders are processed within 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification with tracking information once your order has shipped. 

During high-volume periods such as holidays or sales, processing may take a little longer. If there will be a significant delay, we will contact you by email. 

Domestic shipping rates and estimates 

We ship to all 50 U.S. states via UPS and FedEx. Shipping charges are calculated and shown at checkout. 

Delivery times are estimates that begin once your order ships, not when it is placed. Pimalu is not responsible for delays caused by the carrier, weather, or other events outside our control. 

Because we ship with UPS and FedEx, we are unable to deliver to P.O. boxes or APO/FPO/DPO military addresses. Please provide a street address at checkout. 

International shipping 

We currently ship only within the United States. We do not ship internationally, and orders with a shipping address outside the U.S. will be canceled and refunded. 

Order tracking 

Once your order ships, you'll receive an email with a tracking number and a link to follow your package. Tracking may take up to 48 hours to update. You can also check your order status anytime by logging into your account. 

Shipping problems 

Incorrect address. Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible after ordering and we'll do our best to correct it before shipment. We are not responsible for orders shipped to an incorrect address provided by the customer. Packages returned to us as undeliverable can be reshipped for an additional shipping fee. 

Lost or stolen packages. Pimalu is not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact the carrier directly. If you still need help, contact us and we'll assist you with a carrier claim. 

Damaged items. If your order arrives damaged, please see our Return Policy for how to report it and how we'll make it right. 

Questions? 

If you have any questions about shipping, contact us at info@pimalubaby.com. We typically respond within 1–2 business days. 

This policy was last updated on October 2, 2026.