Shipping policy

We currently only ship within the USA. Orders are typically processed and transferred to UPS or USPS within 2 Business Days*.  Please make sure the address is correct (including your PayPal and Apple Pay address if you checkout with either of those) as an incorrect address may significantly delay your order.

In an effort to get your orders out faster, our shipping software will automatically combine shipments whenever possible. However, we are unable to accommodate requests to manually combine orders or refund shipping charges. Orders that are combined result in a heavier package, which means more postage is required to ship the order.

We are doing our best to get your orders to you on time. However, there may be possible delays by delivery services that are beyond our control. Pimalu is not responsible for change of address or packages lost or delayed in the mail system.

If you need to change your shipping address, please contact us as soon as possible at info@pimalubaby.com.

Sale Shipping: Sale items are Final Sale. Sale orders will begin shipping immediately but may take up to 10 Business Days to ship due to high volumes.

If the item you purchased was oversold, we will refund you for that item and ship the rest of your order.

Personalized / Monogrammed items are final sale and cannot be canceled, returned or exchanged. Personalized items will ship within 10 business days and will arrive in a separate shipment.

If you have any questions about your order - please email: info@pimalubaby.com.

Orders over $60 qualify for Free Standard Shipping within USA**.

All orders ship from our fulfillment center in Brooklyn, NY 11223.

*Saturday, Sunday, and holidays are not considered business days for orders processing.

**Longer transit times may apply to destinations outside the continental United States.

**Orders to Alaska, Hawaii and Puerto Rico will be calculated at check-out.