Refund policy

Please note that Sale products are Final Sale and cannot be returned or exchanged.

If for any reason you are not completely satisfied with your purchase, we’re happy to help with your return/exchange. Please contact us immediately at info@pimalubaby.com and we will help you through the process.

Returned Items must be:

• Unwashed and Unworn
• Original Condition
• Original Hangtag and Barcode.
• Original Packaging

Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.

• There are no returns or exchanges after 7 days of receiving your order.
• We will provide a prepaid return shipping label.
• You may also return your order via a traceable shipping carrier of your choice.
• We cannot provide a return label for Hawaii, Alaska or Puerto Rico.
• International orders are not eligible for returns/exchanges.

Steps to Return:

• Please email info@pimalubaby.com
• Please Provide:
  • Order Number
  • Zip Code
  • Items you want to Return
  • Please note if you'd like to:
• Request a Store Credit for the full purchase price.
• Request a Refund to your original payment method.
• Print the prepaid return shipping label, repack items into a box or mailer, and drop off at local post office. Please do this quickly as your refund or exchange will not be processed until your return items have been mailed.

Please note: Original shipping charges will not be refunded.

 

Exchange Policy:

Exchanges for the same item in a different size are free of charge.

Prepaid return shipping label will be provided for the original item.

Please place a new order to secure your new size and once your return arrives, we will refund your shipping fee on the new order.

Previously exchanged items are not eligible for returns or additional exchanges.

 

Price Adjustment Policy:

We are happy to offer a one-time price adjustment if an item is marked down within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for a price adjustment. Promotions do not apply to the price adjustment policy, only markdowns. Markdown items are indicated with the word "SALE" in the product title.

***Please note that our policies are subject to change. Refer to this page to read our current policy. ***

Manufacturing Defects 

We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible.  However, there are some rare cases where a faulty item slips through.

We will allow returns on any items that have manufacturing defects for 7 days from the date of receipt.

Not Covered under warranty (non-returnable, no exceptions)

• Normal wear and tear (wear holes, pilling, snags on fabric)
• Items that have been modified or personalized
• Accidental damage (washing machine, torn, melted, ate by dog etc.)
• Shrinkage
• Stains from washing or using
• International orders, sale items, and in-person sales

Covered under warranty (returnable AFTER wash/use, within 30 days)

• Sewn seams and stitching
• Buttons
• Buttonholes
• Snaps
• Zippers

To contact us about warranty questions or to make a claim, please email us at info@pimalubaby.com.