Refund policy

Return Policy 

We want you and your little one to love everything from Pimalu. If something isn't right, you can request a return or exchange within 7 days of delivery. Requests made after 7 days cannot be accepted. 

Eligibility 

Because our products are for babies, we keep hygiene standards high. To be eligible for a return or exchange, items must be: 

  • Unworn, unwashed, and unused 

  • Free of stains, odors (including smoke, perfume, or pet hair), and damage 

  • Returned with original tags attached and in original packaging 

  • Sheets and bedding unopened, or in their original sealed packaging 

The following items cannot be returned: items marked final sale, gift cards, and items that have been worn, washed, or used. Returns that don't meet these conditions won't be refunded or exchanged. If you'd like the item sent back, let us know and we'll return it to you at your expense. 

How to start a return 

  • Email us at info@pimalubaby.com within 7 days of delivery with your order number, the item(s) you'd like to return, and whether you want a refund or an exchange. 

  • Once your request is approved, we'll email you a prepaid UPS or FedEx return label and instructions. 

  • Pack the item(s) securely in the original packaging, attach the label, and drop the package off with the carrier. 

Please don't send items back without contacting us first. Returns sent without an approved request cannot be accepted. 

Refunds and exchanges 

Once we receive your return, we'll inspect it to make sure it meets the eligibility requirements above, and email you to let you know whether it's approved. 

Refunds. Approved refunds are issued to your original payment method after inspection. How long the refund takes to appear depends on your payment method and your bank or card issuer.  

Exchanges. If you'd like a different size or color, we'll ship the replacement once your return has been inspected and approved, at no extra shipping cost. If the item you want is out of stock, we'll issue a refund instead. 

Damaged, defective, or incorrect items 

If your order arrives damaged, defective, or isn't what you ordered, email us at info@pimalubaby.com within 48 hours of delivery. Include your order number and photos of the item and its packaging. 

We'll make it right with a free replacement or a full refund, including any shipping you paid. We may ask you to return the item using a prepaid label we provide. 

Questions? 

If you have any questions about returns or exchanges, contact us at info@pimalubaby.com. We typically respond within 1–2 business days. 

This policy was last updated on October 2, 2026.